The Conversations Feed gives you detailed insights into user chat interactions across the platform. It compiles all conversations into a single view, offering data visualizations, top assistant usage, and user behavior trends—making it a valuable tool for understanding engagement, optimizing experiences, and ensuring compliance.

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Key Metrics in the Feed

Each row in the feed includes:

  • Name – The user who started the conversation.
  • Chat – The title of the conversation thread.
  • Messages – Number of messages exchanged.
  • Violations – Flags if any policy violations occurred.
  • Agent – Which AI assistant was used.
  • Created – When the chat started.

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Conversation Details

Click on a conversation to see more detail:

  • Full Chat Log – The complete conversation thread.
  • User Inputs – Messages from the user.
  • Assistant Responses – Replies from the AI assistant.
  • Timestamps – When each message was sent.

This detailed view is essential for reviewing conversations for quality assurance, user intent, or compliance checks.

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Filter for Targeted Analysis

Use filters to narrow down the data:

  • Date Range – Focus on specific timeframes.
  • Agent – Filter by the assistant involved.
  • User Group – View chats from specific users or teams.
  • Project – Analyze conversations within a particular project context.

These filtering options make it easy to find relevant conversations and uncover actionable insights based on context, timeframe, or assistant usage.

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Data Visualizations

The feed includes visuals to help you quickly understand platform usage and trends:

  • Conversation Volume Trend – A line graph showing how chat volume changes over time.
  • Top Assistants – Highlights the most-used AI assistants.

These charts help teams monitor engagement, identify popular assistants, and detect usage spikes or dips at a glance.