This guide explains how to set up the Microsoft Teams integration in Airia, allowing your agents to interact with Microsoft Teams by retrieving information and sending messages.

​
Prerequisites

To enable full Microsoft Teams functionality, you will need to configure the following three Microsoft Teams tools in Airia:
  • Retrieve Channels
  • Retrieve Teams
  • Send Teams Message
💡 Note: Before proceeding, ensure you have reviewed and set up the general Authenticate Microsoft Tools guide. The Teams tools leverage this same OAuth 2.0 authentication method.

​
Add and Configure Teams Tools

To enable comprehensive Microsoft Teams functionality, you must add and configure each of the three required tools:
  1. Add Each Teams Tool:
    • Navigate to the Tools section in your Airia dashboard.
    • From the library, find and select each of the following tools one by one:
      • Retrieve Channels
      • Retrieve Teams
      • Send Teams Message
  2. Configure Authentication:
    • For each tool, follow the authentication steps outlined in the Authenticate Microsoft Tools guide.
    • When prompted for permissions during the OAuth flow, ensure you grant the necessary permissions, especially for Sending a Teams message, and any other required scopes for retrieving channels and teams.
  3. Save Each Tool:
    • After configuring authentication for each tool, click Save to add it to your library.

​
Create a Teams Agent

Once all three Microsoft Teams tools are configured and saved, you can combine them with a Large Language Model (LLM) to create a powerful Teams agent.
  1. Add a Model:
    • Navigate to the Agents section and select a Large Language Model (LLM) from the library to add to your agent.
  2. Add Teams Tools to the Agent:
    • In your agent’s configuration, add the three previously configured Teams tools: Retrieve Channels, Retrieve Teams, and Send Teams Message.
  3. Query the Agent:
    • You can now query your agent to perform Teams-related actions.
💡 Note: For improved responses, it is recommended that you add a prompt to your model providing details on your organization, specific channels, or terminology relevant to your Teams usage.