Engage with your Airia agent directly through the chat interface to ask questions and receive immediate, relevant responses. Airia agents go beyond simple replies by intelligently accessing curated knowledge bases and executing external tools to provide comprehensive and accurate information.

​
Steps

  1. Open Chat Interface: Navigate to your agent’s dedicated chat window within Airia.
  2. Enter Your Question: In the chat input field, type any question or query related to the agent’s described functionalities, knowledge domain, or a task you wish to perform.
  3. Receive Agent Response: The agent will process your query, utilize its capabilities (knowledge files, tool calls), and provide a detailed answer or execute an action directly within the chat window.

​
How Airia Agents Respond

Airia agents are designed to provide intelligent and actionable responses by leveraging two core capabilities:

​
1. Accessing Knowledge Files

Your agents can access and synthesize information from a wide range of pre-configured knowledge files, ensuring answers are accurate and up-to-date.

  • Process: When you ask a question, the agent intelligently searches its associated knowledge base documents. It then extracts and synthesizes the most relevant information to formulate a coherent and comprehensive answer.
  • Benefit: This ensures that responses are grounded in your organization’s specific data, policies, or product information, providing highly accurate and contextualized answers.

​
2. Executing Tool Calls

Beyond providing information, Airia agents can perform actions or retrieve real-time data by making “tool calls.” These are integrations with external systems, APIs, or custom functions.

  • Process: If your query requires an action outside of the agent’s internal knowledge (e.g., fetching live data, generating a report), the agent can identify the need for a specific tool. It will then execute this tool based on the agent coniguration in the admin platform, process its output, and use that information to complete its response or confirm an action.
  • Examples of Tool Calls:
    • Checking the status of an order in an e-commerce system.
    • Generating a summary of recent sales data from a CRM.
    • Creating a new entry in a project management tool.
  • Benefit: Tool calls extend the agent’s capabilities far beyond simple Q&A, allowing it to act as an intelligent interface to various organizational systems and data sources, enabling real-time insights and task automation.