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Enable and Customize Airia Voice Mode

Airia’s enhanced Voice Mode allows you to interact with your AI agent naturally, just like a conversation. This update introduces several new features to make your experience seamless and intuitive.
Note: Voice Mode is an agent-level feature, it must be enabled by a platform admin as an agent behavior in the Admin Console. If your agent does not have voice mode enabled, please contact your Platform Admin to have enabled.

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Key Voice Mode Capabilities

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Engage in Natural Conversations

Airia’s Voice Mode now supports extended, back-and-forth dialogue, enabling a more fluid and intuitive conversational experience. You can ask follow-up questions, provide additional context, and guide Airia through complex tasks with natural language.

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Mute Your Microphone While Airia Responds

Maintain privacy and avoid interruptions by muting your microphone while Airia is speaking.
  1. While in Voice Mode, look for the microphone icon in the Airia interface.
  2. Click the Mute button (often represented by a microphone icon with a line through it) to mute your microphone.
  3. Click the Unmute button (the regular microphone icon) to speak again.
💡 Note: This feature is useful when you need to think, consult notes, or simply listen to Airia’s full response without background noise interfering.

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View the Conversation Thread

Keep track of your interactions with Airia by viewing a complete transcript of your conversation.
  1. In Voice Mode, locate the Keyboard button, usually displayed alongside the voice interface.
  2. You will be redirected to the agent thread. Scroll through the panel to review past exchanges, ensuring you have full context for your current discussion.
💡 Note: This feature is invaluable for reviewing your previous queries, reviewing information Airia provided, or simply getting back on track after a break.

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Change Airia’s Voice

Personalize your Airia experience by selecting a voice that suits your preference.
  1. Access Airia’s settings by clicking the Profile icon (often a gear symbol) within the Airia application.
  2. Navigate to the ** AIVoice** section.
  3. Under “AI Voice” Settings, browse the available voices.
  4. Click on a voice to preview it, then make select your voice in the dropdown to confirm your selection.

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Getting Started with Voice Mode

To begin using Airia’s Voice Mode, simply open the Airia application and look for the Microphone icon to activate it, if your agent has Voice Mode enabled. Ensure your microphone is properly configured on your device for the best experience.